Report An Outage
Power out and need support?
Find the phone number of your Transmission and Distribution Service Provider below.
| Name | Phone | Website |
|---|---|---|
| American Electric Power Central (AEPCentral) |
1-866-223-8508 | https://www.aeptexas.com/outages/ |
| American Electric Power North (AEPNorth) |
1-866-223-8508 | https://www.aeptexas.com/outages/ |
| CenterPoint Energy | 1-800-332-7143 |
https://outage.centerpointenergy.com/OutageReportindex/ https://actioncenter.centerpointenergy.com/ |
| Lubbock Power & Light | 1-806-775-2509 | https://electricoutage.ci.lubbock.tx.us/gridvu/ |
| Oncor | 1-888-313-4747 | https://stormcenter.oncor.com/ |
| Texas New Mexico Power | 1-888-866-7456 | https://tnmp.com/customers/power-outages-hazards |
FAQs
Do I report a power outage to Amigo Energy or my local utility/TDU?
If your power goes out, you should report the outage directly to your local Transmission and Distribution Utility (TDU), not Amigo Energy. TDUs are responsible for maintaining the power lines, poles, and equipment that deliver electricity to your home.
Where can I find my utility’s outage phone number and outage map?
This page contains phone numbers and outage map links for all major Texas utilities, including:
How do I check the status and estimated restoration time for a Texas power outage?
Visit your utility’s online outage map for real-time updates on outages in your area. Most TDUs show:
- Current outage areas
- Estimated restoration times
- Status updates as crews work to restore power
Links to each map are available above.
What safety steps should I follow during a power outage or downed line situation?
There are many ways you can prepare for a power outage
- Stay away from downed power lines. Always assume they’re live and dangerous.
- Report hazards immediately to your local utility.
- Avoid using candles, use flashlights instead.
- Keep refrigerator and freezer doors closed to preserve food.
- Unplug sensitive electronics to prevent damage when power returns.
For emergencies, call 911 before contacting your utility.