Amigo Energy Frequently Asked Questions
- Moving / Transferring Service
- Billing and Payment
- My Amigo
- Customer Support and Contact Information
- How do I know if Amigo Energy provides service in my area?
To find out if Amigo Energy offers service in your area enter your zip code here. Many Texas residents have the ability to choose their Retail Electric Provider (REP), but not every area qualifies. Enter your zip code here or on the plans and pricing page to see if Amigo Energy services are available in your neighborhood.
- How can I sign up for service with Amigo Energy?
You can quickly and securely sign up for Amigo Energy services online here, or by calling 1-888-528-2672 and speaking to an Amigo Energy Customer Service Representative—both English and Spanish-speaking—Monday through Friday from 8am to 7pm (CST) and Saturday 9am to 6pm (CST).
- How does Amigo Energy work?
Amigo Energy is a full-service Retail Electric Provider (REP) and subsidiary of the Just Energy Group. Amigo Energy has provided energy services to thousands of residents across the country as one of the oldest electric providers in Texas.
- How does deregulated energy work?
Deregulated energy means that consumers in the area of deregulation can choose who they”d like to receive energy supply services from and are not forced to accept service from the local utility. In short, deregulation gives consumers the ability to shop around for their energy product and services.
- Will there be an interruption in my electricity if I switch to Amigo Energy?
No, there will be no interruption in your electricity service when you switch to Amigo Energy. On the day you start with Amigo Energy, your Advanced Meter will report your usage to your previous electric provider as final usage to generate a final bill. From the day you start with Amigo Energy, your usage will be reported to Amigo Energy and included in your first bill. You will not be billed for the same usage from two companies.
- Do I need to let my current provider know that I am switching?
No, it is not necessary to notify your current provider of your intent to switch. One or two days before your switch is complete your current provider will be notified that a switch is taking place.
- How long will it take for Amigo Energy to become my new electricity provider?
Depending on the type of service activation you have requested it can take anywhere between 3 and 10 days for your Amigo Energy service to be connected.
- How much does it cost to start service or switch to Amigo Energy?
The cost to initiate new service or switch to Amigo Energy depends on the type of service activation requested and your service region. In very few cases, there is a charge for the cost of the Transmission and Distribution Service Provider (TDSP) to activate your service. Typically, however, there are no charges when you have an Automated Meter System (AMS), which usually allows us to remotely activate service.
- Do I pay the last bill from my current provider? How do I know there will not be more charges?
You are responsible for paying the remainder of your energy bill with your current provider. Once Amigo Energy acquires your meter you will no longer generate usage charges with your previous provider. If you switch to Amigo Energy prior to the end of your current contract, your current provider may charge exit fees. Make sure you are aware of the terms of service and any obligations you may have with your current provider before requesting a service provider change.
- What non-recurring fees are there?
Non-recurring fees are usually only charged for service requests that are fulfilled by the Transmission and Distribution Service Provider (TDSP). Examples of service requests are: meter rereads, meter testing, and an initial move-in charge.
- What is the difference between a Variable and Fixed Rate?
The price per kilowatt hour (kWh) tends to be a bit higher for Fixed Rate products than with Variable Rate products because Fixed Rate products guarantee your rate won’t go up during your contract term. Amigo Energy Variable Rate plans tend to be lower than Fixed Rate plans and do not require you to sign a contract. Variable Rates are based upon the prevailing wholesale market rates and can fluctuate.
- Where can I find Amigo Energy’s Variable Default Electricity rate for Texas?
You can find Amigo Energy’s Variable Default Electricity rate for Texas here.
- I’ve enrolled, what happens now?
Once you’ve enrolled, Amigo Energy will validate your enrollment information and assess any necessary deposits. Once deposits are fulfilled, you will receive an email informing you of the expected meter-gain date and a confirmation letter with enrollment details and terms.
- How do I enroll a business?
Small businesses can enroll online or over the phone at 1-888-528-2672. Larger businesses can request a free custom quote by completing the quote request form, or by calling 1-888-995-9299 and selecting Commercial Sales when prompted.
- How do I know when my contracts ends?
The expiration date for your contract with Amigo Energy can be found on your bill.
- What happens when my contract ends?
Once the term of your contract ends, your rate will revert to the prevailing default month-to-month rate. All terms and conditions will still apply, but your rate will be the prevailing default month-to-month rate. You may review current product and services offerings for a new contract or continue month-to-month.
- How far in advanced may I renew my contract?
You are welcome to renew your contract with Amigo Energy as early as 45 days before your current contract ends.
- How do I renew?
You will receive an Amigo Energy Renewal Notice when your contract is about to expire. Follow the instructions to indicate your renewal choice, and then mail the notice back to the address indicated within 10 days. You can also renew your contract online through your My Amigo account or over the phone by calling 1-888-528-2672.
- What is the Default Month-to-Month rate?
Once the term of your Amigo Energy contract ends, unless you specify otherwise, your rate will automatically revert to the prevailing default month-to-month rate.
Historical default month-to-month rates can be viewed here
Moving / Transferring Service
- I’m moving. What do I need to do?
If you are moving and would like to transfer your service to a new location, you can call 1-888-528-2672 and provide the Amigo Energy customer service representative with your move-out date (for disconnection) for your current location, a move-in date (to start service) for your new location, as well as the new service address. If you wish to discontinue service with Amigo Energy, please call and provide us with your move-out date and a forwarding address for your final bill.
- When will my final meter read occur? When will I receive my final bill?
Service termination orders typically take three to five business days to complete. Even if you are no longer at your old service location you are responsible for any usage up until the meter is transferred out of your name. To minimize the usage incurred on your meter after you leave, call Amigo Energy at least a week in advance of your moving date. You should expect your final bill and any applicable refunded deposits within 60 days after your requested move-out date.
Billing and Payment
- How can I pay my Amigo Energy bill?
Amigo Energy gives you many fast, secure, and convenient ways to pay your monthly energy bill. You have the option of paying your bill online, by phone, through the mail, or at a pay station. Please follow this link for more information on available payment methods.
- Where can I find my bill online?
Your bill and account history can be viewed by logging in to your My Amigo account. You can also call 1-888-528-2672 and an Amigo Energy agent will provide you with the information you need.
- Can I select my own due date?
Unfortunately, you cannot select your own due date. The billing cycle is determined by your meter’s read cycle and remains unchanged regardless of your electricity service provider. Typically, your usage is reported to Amigo Energy two days after it is read, and a bill is generated the next day. All bills are due approximately 16 days after the bills are mailed.
- Why was I charged a late fee?
A 5% late fee will be charged to your next bill if Amigo Energy does not receive your payment by the due date indicated on your bill. Remember, mailing payments may take several business days depending on postal service.
- After first enrolling, when will I get my first bill?
It may take anywhere from one to 30 days to receive your first bill from Amigo Energy, depending on when in the month you start your service.
- Why do I see a “TDU Surcharge” on my bill?
Your local transmission and distribution utility (TDU) bills Amigo Energy for delivering power to your home.
- Will I save money?
Amigo Energy cannot promise financial savings. However, there are many ways you can reduce energy usage and take advantage of special offers from Amigo Energy. Browse the plans page for the latest offers from Amigo Energy.
- What is My Amigo?
The My Amigo web portal is a 24/7 online self-service portal where Amigo Energy customers can make payments, view account history, manage settings, and more.
- How do I log in to My Amigo?
To sign in to My Amigo, go to the My Amigo sign in page and enter your user name and password. If you are a first-time user, please register for an account using your Amigo Energy account number, Social Security Number, and billing zip code.
- Do I need a My Amigo account?
While registering a My Amigo account is not required, Amigo Energy highly recommends using a My Amigo account to conveniently access and manage your account from any web-enabled device.
Customer Support and Contact Information
- How do I get in contact with Amigo Energy?
- Does Amigo Energy have a cancellation fee?
Depending on the plan you choose, there may be a cancellation fee. Any Amigo Energy plan with pricing guaranteed for the term of the contract will have an accompanying cancellation fee for early termination of service. In general, Amigo Energy’s month-to-month plans do not have a cancellation fee. Please refer to a plan’s Electricity Facts Label (EFL) for specific cancellation terms and fees. However, if you need to switch plans during your contract, get in touch with us and we’ll help you do that for free.
- Is there a fee to switch my service once my contract has ended?
No. Once you have completed the length and terms of your contract, you are free to switch your service to another company without being charged any fees.
- Who do I call in case of an Emergency or Power Outage?