Amigo Energy Customer Service
Choose the right customer support for your electricity needs
Contact Amigo Energy
Whether you need to talk to a customer service agent over the phone or prefer to make changes to your Amigo Energy account online, we’ve got a support option for you.
Customer Service
Mailing Address
Amigo Energy
PO Box 3607
Houston, TX 77253-3607*
*Don’t send payments to this address. View your bill pay options here.
Hours
Residential Customer Service
Monday – Friday 8am – 7pm CT
Saturday 9am – 6pm CT
Commercial Customer Service
Monday – Friday 9am – 5:30pm CT
Get Customer Service During Emergencies and Outages
Remember that, because of energy deregulation in Texas, emergencies and outages are taken care of by your Transmission and Distribution Service Provider (TDSP)—the folks who operate and maintain your energy grid—not Amigo Energy. Below you’ll find a contact list of the four major TDSPs and which Texas cities they service.
AEP CP&L Territory
Serving: Abilene, Alpine, San Angelo, Vernon, Corpus Christi, Laredo, McAllen, San Benito, and Victoria.
Centerpoint Territory
Serving: Angleton, Alvin, Cypress, Galveston, Houston, Pasadena, and Richmond.
Oncor Territory
Serving: Addison, Corsicana, Chandler, Dallas, Denison, Denton, Diboll, Fort Worth, Midland, Odessa, Palestine, Paris, Plano, Tyler, and Wichita Falls.
TNMP Territory
Serving: Serving: Angleton, Brazoria, West Columbia, Sweeny, Alvin, Friendswood, Dickinson, League City, La Marque, Texas City, Detroit, Bogata, Emory, Whitewright, Leonard, Farmersville, Pilot Point, Princeton, Lewisville, Nocona, Petrolia, Olney, Bryson, Strawn, Glen Rose, Hico, Hamilton, Meridian, Clifton, Whitney, Valley Mills, Gatesville, Kermit, Pecos, Fort Stockton, and Sanderson.
Got More Questions? Peep Our FAQ.
Curious about Amigo Energy Texas electricity plans or rates? What about electric service setup? Or even bill payments.
Well, you’re in luck—our FAQ page can get you quick and clear answers to your customer service questions.
Customers Love Amigo Energy
“Employees were very kind, patient, understanding, and professional. Would recommend. Such a lovely human experience.”
Kasandra S.
“My sign-up experience with Amigo was fantastic. The customer service representative was outstanding—friendly, courteous, and professional.”
Isaac C.
“Starting service was so easy and they were helpful over the phone. The agent was able to start my new service today! Same day service how convenient!”
Carissa
Find Your Perfect Plan
We Can Help You with All Your Customer Service Needs
Customer Service Also Means Easy Enrollment
1. Choose an energy plan
2. Call 888-354-2236 before 12pm CT
3. Answer some basic questions about your home and credit
4. Turn on your power today
Switching retail electric providers is quick and easy, too.
Looking to Renew?
Online through your My Amigo account
Over the phone by calling 888-528-2672
We Care about Customer Support
On top of serving your basic energy needs, Amigo Energy can support you by helping you get more from your energy plan. Add to that the fact that we offer resources like our My Amigo online portal and our Powerline blog to help you make better decisions about your energy usage, and you can see why our customers are enthusiastic about our support.